At Donald's Market, we are committed to providing
our customers with exceptional service. As providing this service
involves the collection, use and disclosure of some personal information
about our customers, protecting their personal information is one
of our highest priorities.
While we have always respected our customers'
privacy and safeguarded their personal information, we have strengthened
our commitment to protecting personal information as a result of
British Columbia's Personal Information Protection Act (PIPA).
PIPA, which came into effect on January 1, 2004, sets out the ground
rules for how B.C. businesses and not-for-profit organizations may
collect, use and disclose personal information.
We will inform our customers of why and how we collect,
use and disclose their personal information, obtain their consent
where required, and only handle their personal information in a
manner that a reasonable person would consider appropriate in the
This Personal Information Protection Policy, in
compliance with PIPA, outlines the principles and practices we will
follow in protecting customers' personal information. Our
privacy commitment includes ensuring the accuracy, confidentiality,
and security of our customers' personal information and allowing
our customers to request access to, and correction of, their personal
Personal Information –
means information about an identifiable individual. For example
name, home address, phone number, and e-mail address. Personal information
does not include contact information (described below).
Contact information –
means information that would enable an individual to be contacted
at a place of business and includes name, position name or title,
business telephone number, business address, business email or business
fax number. Contact information is not covered by this policy or
Privacy Officer –
means the individual designated responsibility for ensuring that
Donald's Market complies with this policy and PIPA.
Part 1 – Collecting
1.1 Unless the purposes for collecting personal
information are obvious and the customer voluntarily provides his
or her personal information for those purposes, we will communicate
the purposes for which personal information is being collected,
either orally or in writing, before or at the time of collection.
1.2 We will only collect customer information that
is necessary to fulfill the following purposes:
- To verify identity;
- To verify creditworthiness;
- To identify customer preferences;
- To open and manage an account;
- To deliver requested products and services;
- To ensure a high standard of service to our
Part 2 – Consent
2.1 We will obtain customer consent to collect,
use or disclose personal information (except where, as noted below,
we are authorized to do so without consent).
2.2 Consent can be provided orally or in writing,
or it can be implied where the purpose for collecting using or disclosing
the personal information would be considered obvious and the customer
voluntarily provides personal information for that purpose.
2.3 Consent may also be implied where a customer
is given notice and a reasonable opportunity to opt-out of his or
her personal information being used for the marketing of new services
or products, and the customer does not opt-out.
2.4 Subject to certain exceptions (e.g., the personal
information is necessary to provide the service or product, or the
withdrawal of consent would frustrate the performance of a legal
obligation), customers can withhold or withdraw their consent for
Donald's Market to use their personal information in certain ways.
A customer's decision to withhold or withdraw their consent
to certain uses of personal information may restrict our ability
to provide a particular service or product. If so, we will explain
the situation to assist the customer in making the decision.
2.5 We may collect, use or disclose personal information
without the customer's knowledge or consent in the following
- When the collection, use or disclosure of personal
information is permitted or required by law;
- When the personal information is available from
a public source (e.g., a telephone directory);
- For the purposes of collecting a debt;
- To protect ourselves from fraud;
Part 3 – Using and
Disclosing Personal Information
3.1 We will only use or disclose customer personal
information where necessary to fulfill the purposes identified at
the time of collection
3.2 We will not use or disclose customer personal
information for any additional purpose unless we obtain consent
to do so.
3.3 We will not sell customer lists or personal
information to other parties unless we have consent to do so.
Part 4 – Retaining
4.1 If we use customer personal information to make
a decision that directly affects the customer, we will retain that
personal information for at least one year so that the customer
has a reasonable opportunity to request access to it.
4.2 Subject to policy 4.1, we will retain customer
personal information only as long as necessary to fulfill the identified
purposes or a legal or business purpose.
Part 5 – Ensuring
Accuracy of Personal Information
5.1 We will make reasonable efforts to ensure that
customer personal information is accurate and complete where it
may be used to make a decision about the customer or disclosed to
5.2 Customers may request correction to their personal
information in order to ensure its accuracy and completeness. A
request to correct personal information must be made in writing
and provide sufficient detail to identify the personal information
and the correction being sought.
5.3 If the personal information is demonstrated
to be inaccurate or incomplete, we will correct the information
as required and send the corrected information to any organization
to which we disclosed the personal information in the previous year.
If the correction is not made, we will note the customers'
correction request in the file.
Part 6 – Securing
6.1 We are committed to ensuring the security of
customer personal information in order to protect it from unauthorized
access, collection, use, disclosure, copying, modification or disposal
or similar risks.
6.2 The following security measures will be followed
to ensure that customer personal information is appropriately protected:
They include the use of locked filing cabinets; the use of user
IDs and passwords; restricting employee access to personal information
as appropriate (i.e., only those that need to know will have access;
contractually requiring any service providers to provide comparable
6.3 We will use appropriate security measures when
destroying customer's personal information such as shredding
documents and deleting electronically stored information.
6.4 We will continually review and update our security
policies and controls as technology changes to ensure ongoing personal
Part 7 – Providing
Customers Access to Personal Information
7.1 Customers have a right to access their personal
7.2 A request to access personal information must
be made in writing and provide sufficient detail to identify the
personal information being sought.
7.3 Upon request, we will also tell customers how
we use their personal information and to whom it has been disclosed
7.4 We will make the requested information available
within 30 business days, or provide written notice of an extension
where additional time is required to fulfill the request.
7.5 A minimal fee may be charged for providing access
to personal information. Where a fee may apply, we will inform the
customer of the cost and request further direction from the customer
on whether or not we should proceed with the request.
7.6 If a request is refused in full or in part,
we will notify the customer in writing, providing the reasons for
refusal and the recourse available to the customer.
Part 8 – Questions
and Complaints: The Role of the Privacy Officer or Designated Individual
8.1 The Privacy Officer is responsible for ensuring
Donald's Market's compliance with this policy and the Personal
Information Protection Act.
8.2 Customers should direct any complaints, concerns
or questions regarding Donald's Market's compliance in writing
to the Privacy Officer. If the Privacy Officer is unable to resolve
the concern, the customer may also write to the Information and
Privacy Commissioner of British Columbia.
Contact information for Donald's Market's
2279 Commercial Drive
Vancouver, BC V5N 4B6